Privacy Policy

Introduction

SG Glass & Metal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or text message.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address when you request a quote, schedule an appointment, or create an account.
• Service Information: Details about your glass installation projects, property information, and service preferences.
• Communication Data: Records of your communications with us, including emails, phone calls, and text messages.
• Payment Information: Billing address and payment details when you make a purchase (processed securely through third-party payment processors).
• Device Information: IP address, browser type, and device information when you visit our website.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our glass installation services
• Process and complete transactions
• Send appointment confirmations, reminders, and service updates via SMS and email
• Respond to your inquiries and provide customer support
• Send you service-related communications
• Request feedback and reviews about our services
• Comply with legal obligations

SMS/Text Messaging

Program Name: SG Glass & Metal Appointment Notifications

When you provide your phone number and explicitly consent to receive text messages by checking the opt-in checkbox on our website, we may send you:

• Appointment confirmations and reminders
• Service updates and scheduling changes
• Estimate and quote notifications
• Requests for feedback or reviews

Message Frequency: Message frequency varies based on your appointments and interactions with us. Typically, you will receive 2–4 messages per appointment.

Message and Data Rates: Message and data rates may apply. Please check with your mobile carrier for details about your text messaging plan.

Opt-Out: You can opt out at any time by replying STOP to any text message. You will receive a one-time confirmation that you have been unsubscribed. For help, reply HELP or contact us at (801) 798-7698.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information will not be sold, rented, or otherwise distributed to third parties. Text messaging opt-in data and consent will not be shared with or sold to any third parties.

For full details about our SMS consent collection process, visit our SMS Consent & Opt-In Information page.

Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, SMS providers), subject to confidentiality agreements.
• Legal Requirements: When required by law or to respond to legal process.
• Business Protection: To protect our rights, privacy, safety, or property.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP

To exercise these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: